natively integrated & AI-powered
Product Reviews
The review system is built right into your Smarda store and can be activated with a single switch.
No app, no additional service, no interface. Turn everything on under Settings in the Reviews tab: email invitations, moderation with AI review, spam filter, discount codes as a thank-you, and display directly on the product page. Orders, customers, and reviews are already connected.
Settings › Reviews
Switch it on. Done.
The review process
Automated from purchase to authentic feedback.
Reviews start with a real order. Smarda connects the two and fully integrates the follow-up process.
Only customers who have purchased can leave a review.
Your customers receive a personal review link by email for the products in their order. Verified buyers can share their experiences only through this link.
Time to try it. Then time for feedback.
By default, Smarda sends the invitation 14 days after the order. A reminder follows after 28 days if no review has been submitted. You can adjust the invitation timing using custom notifications.
Review page with all products.
The link leads to a dedicated review page with all the products in the order. Each product can be reviewed or edited later, and products that have already been reviewed are marked. Adjust the text under Labels and the appearance in the design editor.
You control what gets approved
Moderate with AI instead of leaving it to chance.
Honest experiences deserve a place. Questionable content can be flagged for review.
Review manually
Approve reviews after reviewing them or reject inappropriate content. You decide what gets published.
Approve automatically
With automatic publishing, unflagged reviews go live immediately. Set a minimum and maximum rating: anything outside this star range will always be sent to you for review first.
AI content review
Every review is checked for relevance, inappropriate language, spam, and suspicious content. You choose how strictly the AI checks. Flagged reviews appear in a separate list of problematic reviews.
Spam filter and blocklist
Add terms to the spam filter word list to send a review for immediate review, even when they appear as part of another word and regardless of capitalization. Use the email blocklist to block individual addresses: they will no longer receive invitations or be able to leave reviews.
Automatic publishing with minimum and maximum ratings
AI content review, spam filter word list, and email blocklist
custom settings
Comprehensive rules and numerous settings
Required fields, voting, thank-you discounts, and grouping by product or variant: everything is in one place and takes effect across your entire store immediately.
01
Review content
Choose whether the title and text are required, whether customers can leave reviews anonymously, and how many images they can upload.
02
Helpful or reportable?
Customers can mark reviews as helpful and report inappropriate ones. You can see reports directly on the review and decide what remains visible.
03
Discount code as a thank-you
Smarda automatically generates a unique discount code for every review. You choose the amount, when it is sent, and how long it is valid.
04
By product or variant
Group feedback from all variants under the product or show separate reviews for each version. In the store, the summary appears directly next to the product title.
In the admin area
Overall rating and each variant individually.
When grouping by variant, you can see the overall product rating and a separate summary for each version.
Every voice in view
Manage reviews with ease
All reviews appear in a list alongside your products, with ratings, product, and status at a glance.
Approved, under review, or rejected: You can change the status at any time, even after the fact.
Problematic reviews appear in a separate list, with the reason and time they were flagged. Block the author with one click.
Publish, reject, or delete multiple reviews at once.
You can reply publicly to approved reviews and edit or delete your reply later.
In the detail view, you can see the order, selected variant, customer details, and whether a discount code was sent.
Quick answers
Questions about the review system
No. Only verified buyers receive a review link by email. They can use it to review the products in their order.
In Settings, under the Reviews tab. Activation applies to your entire store, not just individual products.
Yes. In the design editor, you can customize both the reviews on the product page and the review page where your customers submit their feedback. Adjust headings and text under Labels.
No. Product reviews are built into Smarda. Turn them on in Settings, under the Reviews tab, and email invitations, moderation, the review page, and product display are all included right away.
Yes. Smarda automatically sends a reminder 28 days after the order if no review has been submitted.
A deleted product is marked as unavailable to customers and can no longer be reviewed. This also applies to significant changes, such as removing a variant or converting a simple product into a product with variants.